Privacy Policy
Last Updated: [JULY 2026]
At Platinum Exterior Cleaning (“we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use it, and your rights under the UK
General Data Protection Regulation (UK GDPR).
Who We Are
Platinum Exterior Cleaning
Website: https://platinumext.co.uk
Email: hello@platinumext.co.uk
Contact Page: https://platinumext.co.uk/contact-us/
What Information We Collect
When you contact us using our website, we may collect:
- Your name
- Email address
- Telephone number (if provided)
- Property address (if provided)
- Details about the service you require
Any other information you choose to include in your message
We also collect limited technical information through cookies and website analytics (see the Cookies section below).
How We Use Your Information
We use your information to:
- Respond to your enquiries
- Provide quotations for our services
- Communicate with you regarding your enquiry
- Improve our website and customer experience
- Meet our legal obligations where applicable
We do not sell or rent your personal information to third parties.
Contact Forms
Information submitted through our contact form is used solely to respond to your enquiry or provide a quotation.
We only collect the information necessary to deal with your request.
Cookies
Our website uses cookies to improve your browsing experience.
We use the GDPR Cookie Compliance plugin to allow you to manage your cookie preferences.
Essential cookies are required for the website to function correctly.
With your consent, we may also use analytics cookies to understand how visitors use our website.
Google Analytics
We intend to use Google Analytics to help us understand how visitors use our website, such as which
pages are most popular and how users find us.
Google Analytics may collect information including:
- Pages visited
- Time spent on the website
- Device and browser information
- Approximate location (not your precise address)
- IP address (processed in accordance with Google’s policies)
You can choose whether to allow analytics cookies through our cookie banner.
Google Search Console
We also use Google Search Console to monitor our website’s performance in Google Search.
Search Console does not identify individual visitors and is used only to improve our website.
How We Store Your Information
We take reasonable steps to protect your personal information against unauthorised access, disclosure or loss.
We retain personal information only for as long as necessary to deal with your enquiry, provide our
services, or comply with legal obligations.
Your Rights
Under UK GDPR, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information where appropriate
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at:
Third-Party Services
Our website may use trusted third-party services including Google Analytics and Google Search Console.
These providers may process information in accordance with their own privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: hello@platinumext.co.uk
Contact Form: https://platinumext.co.uk/contact-us/